PRIVACY POLICY

CostWatch (Cayman) Ltd (CostWatch) and its affiliated entities are committed to being responsible custodians of the information you provide to us and the information we collect in the course of operating our business. References to we, us or our in this Notice are references to CostWatch.

This privacy notice (Notice) sets out how CostWatch as a data controller may collect, use and share information in relation to the provision of their services, and describes:

  • The types of information, including personal information, we may collect;
  • How we may use and share the information we collect;
  • The legal grounds for using personal information;
  • The measures we have in place to protect and safely store the information we collect;
  • Retention of the information we collect;
  • How we make decisions about you;
  • Your choices and rights in respect of the information we hold;
  • How to contact us;
  • Complaints; and
  • Changes to this Notice.
The types of information we collect

"Personal Information" is any information that can identify you or that we can link to you as an individual.

We may collect personal information from a range of sources, including when you interact with us (e.g., our website www.costwatch.ky) or contact us.

Information you provide to us:
  • Full name, previous name, date and place of birth and gender
  • Contact details including postal address, email, landline and mobile number
  • Company or organisation details
  • Information through cookies and tracking technologies
  • Voluntary information shared via communication
Information we collect or generate about you:
  • Identification and authentication data
  • Correspondence and communication records
Information from third-party sources:
  • Fraud prevention or payment processors
  • Information you’ve asked us to collect
How we use the information we collect
  • To deliver services and fulfil your requests
  • To manage our relationship with you
  • To notify changes, provide support, and ensure continuity
  • To undertake analytics and understand your needs
  • To comply with legal obligations
  • To correspond with third-party intermediaries
  • For insurance, audit, internal development and invoicing
  • To send marketing communications (with opt-out rights)
How we may share the information we collect
  • With affiliated entities and third-party providers under strict safeguards
  • With law enforcement or government authorities as required
  • With transactional partners during mergers, acquisitions, or transfers
  • With employees, subcontractors or agents for operational needs
  • With anyone you instruct us to share your data with

We do not sell or rent personal information to unaffiliated entities without your consent.

Grounds for using your personal information
  • Performance of a contract
  • With your consent
  • Legal obligations
  • Legitimate interests
Protection and storage of the information we collect

We use administrative, technical and physical safeguards. However, no system is 100% secure.

Data may be stored in the USA or Cayman Islands and may be transferred across borders where necessary.

Retention of the information we collect

We retain data only as long as necessary for business and legal compliance.

How we make decisions about you

Automated systems may assist decision-making, but final decisions involve human intervention.

Your choices and rights

If you're a Cayman Islands resident, you may:

  • Request access to your personal data
  • Request rectification or erasure
  • Restrict or object to processing

We encourage you to keep your information updated and contact us to exercise your rights.

How to contact us

Email: mydata@costwatch.ky

General email: info@costwatch.ky

Address: P.O. BOX 10051, Grand Cayman, KY1-1001, U15 Breezy Castle, Owen Roberts Dr., Grand Cayman

Complaints

If unresolved, you may contact:

Cayman Islands Ombudsman
3rd Floor, Anderson Square, 64 Shedden Road, George Town, Grand Cayman
Email: info@ombudsman.ky
Phone: +1 345 946 6283

Changes to this Notice

We may update this Notice and will notify you of material changes via email or other means.

Last updated: October 2020