PRIVACY POLICY
CostWatch (Cayman) Ltd (CostWatch) and its affiliated entities are committed to being responsible custodians of the information you provide to us and the information we collect in the course of operating our business. References to we, us or our in this Notice are references to CostWatch.
Overview
CostWatch Portal is a utility monitoring app that allows users to view their water, electricity, and gas usage through interactive graphs and dashboards. This privacy policy explains how we handle user data when you use our app.
This privacy notice (Notice) sets out how CostWatch as a data controller may collect, use and share information in relation to the provision of their services, and describes:
- The types of information, including personal information, we may collect;
- How we may use and share the information we collect;
- The legal grounds for using personal information;
- The measures we have in place to protect and safely store the information we collect;
- Retention of the information we collect;
- How we make decisions about you;
- Your choices and rights in respect of the information we hold;
- How to contact us;
- Complaints; and
- Changes to this Notice.
The types of information we collect
"Personal Information" is any information that can identify you or that we can link to you as an individual.
We may collect personal information from a range of sources, including when you interact with us (e.g., our website www.costwatch.ky) or contact us.
Information you provide to us:
- Full name, previous name, date and place of birth and gender
- Contact details including postal address, email, landline and mobile number
- Company or organisation details
- Information through cookies and tracking technologies
- Voluntary information shared via communication
Information we collect or generate about you:
- Identification and authentication data
- Correspondence and communication records
Information from third-party sources:
- Fraud prevention or payment processors
- Information you’ve asked us to collect
How we use the information we collect
The CostWatch Portal app is designed with data minimization in mind. We collect only the information necessary to allow users to log in and view their utility usage data.
- To deliver services and fulfil your requests
- To manage our relationship with you
- To notify changes, provide support, and ensure continuity
- To undertake analytics and understand your needs
- To comply with legal obligations
- To correspond with third-party intermediaries
- For insurance, audit, internal development and invoicing
- To send marketing communications (with opt-out rights)
- To authenticate users with valid credentials
- To fetch and display relevant utility consumption data
- To ensure the app runs smoothly and functions as expected
Data Collected:
| Data Type | Purpose | Shared with Third Parties? |
|---|---|---|
| Login Identifier (e.g., username or user ID) | To authenticate and authorize users | ❌ No |
| Utility Usage Data (water, electricity, gas) | Display usage history and charts | ❌ No |
| Technical Information (anonymized device info) | To ensure app compatibility and performance | ❌ No |
We Do NOT Collect:
- Photos, media, or files
- Advertising IDs
- Usage tracking for marketing
User Accounts
- User accounts are pre-provisioned by the utility provider or administrator.
- The app does not offer account registration or deletion features.
- User credentials are securely authenticated, and session data is not retained beyond active usage.
How we may share the information we collect
- With affiliated entities and third-party providers under strict safeguards
- With law enforcement or government authorities as required
- With transactional partners during mergers, acquisitions, or transfers
- With employees, subcontractors or agents for operational needs
- With anyone you instruct us to share your data with
We do not sell or rent personal information to unaffiliated entities without your consent. We do not use your data for advertising or marketing.
Grounds for using your personal information
- Performance of a contract
- With your consent
- Legal obligations
- Legitimate interests
Protection and storage of the information we collect
- All communication between the app and backend services is encrypted using HTTPS.
- No data is stored locally on the user’s device beyond the current session.
- We implement best practices to protect against unauthorized access or data breaches.
- We use administrative, technical and physical safeguards. However, no system is 100% secure.
- Data may be stored in the USA or Cayman Islands and may be transferred across borders where necessary.
6. Third-Party Services
The app does not integrate with third-party SDKs, analytics platforms, or advertising services.
7. Children's Privacy
CostWatch Portal is intended for use by authorized users and is not directed at children under 13. We do not knowingly collect personal data from children.
Retention of the information we collect
We retain data only as long as necessary for business and legal compliance.
How we make decisions about you
Automated systems may assist decision-making, but final decisions involve human intervention.
Your choices and rights
If you're a Cayman Islands resident, you may:
- Request access to your personal data
- Request rectification or erasure
- Restrict or object to processing
We encourage you to keep your information updated and contact us to exercise your rights.
How to contact us
Email: mydata@costwatch.ky
General email: info@costwatch.ky
Address: P.O. BOX 10051, Grand Cayman, KY1-1001, U15 Breezy Castle, Owen Roberts Dr., Grand Cayman
Complaints
If unresolved, you may contact:
Cayman Islands Ombudsman
3rd Floor, Anderson Square, 64 Shedden Road, George Town, Grand Cayman
Email: info@ombudsman.ky
Phone: +1 345 946 6283
Changes to this Notice
We may update this Notice and will notify you of material changes via email or other means.
Last updated: July 2025